Shipping and Returns

Shipping and Returns

Last Updated: 17/11/2024

Hey there! We want your shopping experience at Prodermi to be as smooth and worry-free as possible. Below you’ll find everything you need to know about our shipping and returns.

Shipping Information

1. Shipping Rates and Delivery Times:
- Standard Shipping: We offer standard shipping across the UK. Delivery usually takes 3-5 business days, and it’s free for orders over £50.
- Express Shipping: Need your items faster? No problem! We offer express shipping for an additional fee, and your order will arrive within 1-2 business days.

2. Order Processing
- Orders are processed within 1-2 business days. We’ll send you a confirmation email once your order is on its way.
- Please note that processing times may be slightly longer during busy periods or sales events.

3. Tracking Your Order
- Once your order ships, we’ll send you a tracking number so you can keep an eye on your delivery.

Returns and Refunds

1. Our 30-Day Guarantee:
- We want you to love your Prodermi products! If you’re not happy for any reason, you can return your order within 30 days of receiving it.
- To be eligible for a return, the item must be unused, unopened, and in its original, undamaged, packaging.

2. How to Make a Return
- Simply reach out to us at hello@prodermi.com with your order number and the reason for your return.
- We’ll provide you with the return instructions and a return shipping label if needed.

3. Refunds
- Once we receive your return, we’ll inspect it and let you know if the refund is approved.
- Approved refunds will be processed to your original payment method within 5-7 business days.

4. Return Shipping Costs
- If the return is due to our mistake (e.g., wrong or damaged item), we’ll cover the return shipping costs.
- For other returns, you’ll be responsible for the return shipping fee.

5. Exchanges
- If you need to exchange an item, please contact us at contact@basingstokewellness.com and we’ll be happy to help you out.

Got Questions?
We’re here to help! Just drop us an email at [Insert Contact Email] if you have any questions about shipping, returns, or anything else. We want you to be happy with every purchase you make from Prodermi.